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JOB DESCRIPTION SUMMARY:

Work directly with customers, and outside Sales Representatives to support customers by providing technical support, and to interpret customer Requests For Quotes (RFQ’s) to provide accurate quotes.

Essential Duties:

  • Interpret customer requests or ascertain customers specifications to accurately respond to an RFQ. Produce quotations for the customer which will be delivered by our sales representatives, customer service reps, or directly to the customer. Work across departments to drive quotes to completion to meet goals.
  • Maintain thorough product knowledge of the SNC line and capabilities to provide customers and/or sales reps with precise product features and benefits based on their needs.
  • Promptly and accurately respond to customers’ technical questions via email and telephone. Promptly handle customer issues in accordance with company procedures
  • to maintain compliance with ISO regulations while upholding the highest level of customer service. Maintain customer records in the database (CRM/ERP).
  • Support co-workers within the department, as well as marketing activities under the direction of the VP, Sales & Marketing.
  • Upon request, attend customer sites or trade shows to support sales. Other duties and related tasks as assigned.

QUALIFICATIONS

  • MINIMUM REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • EDUCATION and/or EXPERIENCE: Associates Degree or equivalent combination of education and 5 years of technical support experience. Prior experience and/or knowledge of the electrical industry and transformer industry knowledge a plus.
  • LANGUAGE SKILLS: Fluent in English. Ability to effectively present information and respond to questions from groups of managers, clients, and customers. Communicate clearly with staff, customers, and other key members in the company while maintaining a high level of professionalism. Excellent verbal and written communication skills.
  • REASONING ABILITY: Ability to apply common sense understanding to carry out detailed written and/or oral instructions. Being able to quickly assess large amounts of information and data is very important. The ability to consider and evaluate the interrelationships of numerous factors and to select the best course of action is imperative. In the absence of enough information, sound intuitive judgment is crucial to reaching favorable decisions. Certain qualities, including motivation, decisiveness, flexibility, and sound business judgment are important. The ability to define problems, collect data, establish facts, and draw valid conclusions.

OTHER SKILLS and ABILITIES:

  1. Personable, friendly and customer service oriented while managing multiple priorities.
  2. Assertive, confident and able to work with minimal supervision.
  3. Ability to interpret prints and drawings.
  4. Command of MS Excel. Proficient in MS Word, and Outlook.
  5. Highly organized and detail orientated with proven follow-up skills.
  6. Capacity to comprehend and relay highly technical information.
  7. Creative problem solving.
  8. A sense of urgency for maintaining a high standard of customer service results.

Position Details:

  • On Bus Route? No
  • Pay: Based on Expierence
  • Durations/Usual Hours Per Week:  Permanent, Full-Time, 40 hours/week minimum
  • Shift/Work Days: First Shift. Monday-Friday. 8:00 AM to 4:30 PM.
  • Number of Openings: 1